How many training sessions or conferences have you been to?  How many do you remember? Did you get back to the office to find 400 emails waiting for you? Having dealt with them did it take you just a few days for the training to pale into insignificance?

Training clips – you will probably only ever remember the bare threads of a training session. Do you still have training manuals gathering dust in a cupboard somewhere that you haven’t looked at for a few years?   So, aware of the costs and your time, we make sessions memorable to endorse your training.

We’ll add perspective, we’ll script and act humorous clips to take out any cynicism and make clips downloadable or on DVD, so that you can flick back to them and recall the key elements. These clips may be in the form of one of our specialities ‘Two Men in a Pub’.

We are totally convinced that humour unlocks more intransigence and anchors the point more than any other medium.

Speaking your Language - We write bespoke scripts and perform them either on DVD or live for your management team or staff.  Having signed a non-disclosure agreement, we will prepare with you special company trademarks and language, where appropriate.  Each will reflect your company style.

Try these examples of titles and see if they ring your bell....

“English for Grown-ups” ...tired of work-speak cliches? 

We work with the Plain English Society and we’ll demonstrate to you and your staff the power of ‘saying what you mean, and meaning what you say’.  The reaction we had at Compaq in 2000-2002 when we demonstrated this concept was astounding. We will also, with your express permission, review the letters your staff sends to customers. You will be amazed at how much difference it makes to your business when people concentrate on respectful, simple language.

“No Complaints”... actually, it’s very healthy to have a few complaints. Thank goodness people complain; it helps to make sure you can keep them as customers. We’ll handle all your complaints, if you wish, or better still, coach your staff from scratch (by role play and acted sketches), give you a tool to work through complaints and turn them to your advantage. Having managed complaints for 14 years with three Corporates, one of the team has all the experience you’ll need. An essential component to ISO accreditation, complaint handling is an art, which we’re happy to share with you.
Is your Sales Team Working for you?”... We’ve seen so much wasted time and effort from Sales Teams and - unless they’re competitors - you can only cringe! This is not a checking-up or name-and-shame course; it does not humiliate. It’s a thorough check on time allocation and customer relationships. We’ll talk to your customers first, with your permission. You’ll be surprised – once they know that you’ve commissioned us to do this – how much they’ll tell us that they haven’t mentioned to you!  The training comes either in off-the-shelf or bespoke DVD form or live with actors, role play and role reversal.  Good fun and oh boy, does it stick!